About us

We know insurance, and we get to know you

Your circumstances and your requirements can have an effect on the prices you pay for insurance products. By talking with you — in one of our high street branches or over the phone — we can understand the specifics of your insurance needs and match them with the insurer that’s best placed to provide that cover, at the right price. Personal, tailored, great value cover.

Taking the hassle out of insurance

You don’t need to lift a finger. With a panel of top insurers, our experienced team finds the cover that’s truly tailored to your personal requirements. Leave the legwork to us. Simple, convenient and efficient.

The personal approach

Buying insurance has become an impersonal experience. Call centre handlers are on a schedule, so can’t build up a relationship with you. Comparison websites expect you to do all the work and you can’t always be completely sure that the cover meets your specific needs.

If you have a home, vehicle or other item that is out of the ordinary it can be very hard to be sure you’ve bought the right product for your requirements.

A-Plan is different. we’ve been providing a personalised service to over 600,000 clients since the 1960s. We have over 80 high street branches, no telephone scripts or automated call management systems, no complicated online forms to fill in and definitely no jargon filled pages of website to trawl through.

We are proud that the majority of our clients renew with us year after year and so many new clients come to us from the recommendation of our existing ones.

Tell us about your niche

With more than 50 insurance products available, we provide so much more than normal insurance companies and brokers. From home insurance to horse-box; commercial cover to kit cars. We have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement. Flexible. Bespoke. Personal.

Impartial, independent experts

From home insurance to horse-box; commercial cover to kit cars. Our advisors don’t earn commission. Their independence ensures they are focused on you. Understand your individual needs and finding the perfect cover for you is their number one priority. Delivered with a friendly, approachable and truly personal touch. Dependable. Experienced. Dedicated.

Our Terms of Business

This website should be used in conjunction with our associated Terms of Business:

• Personal lines Terms of Business
• Commercial lines Terms of Business
• Commercial vehicles Terms of Business
• You and the Insurance Act 2015

Assured Futures

Quotes and policies for:

• Life Insurance
• Family income benefit insurance
• Unemployment, Accident and Sickness insurance

are arranged by our associate company A-Plan Assurance. A-Plan Assurance is a trading style of Assured Futures Ltd which is authorised and regulated by the Financial Conduct Authority (FCA). Office address: Ellenborough House, Wellington Street, Cheltenham, GL50 1AP.

A-Plan Holdings

A-Plan Insurance is a trading style of A-Plan Holdings.A-Plan Holdings is Authorised and Regulated by the Financial Conduct Authority (FCA registration number 310164). You can confirm our registration on the FCA website, https://register.fca.org.uk/.

Our registered office: 2 Des Roches Square, Witney, OX28 4LE. Registered in England. Registration number: 750484.

All personal data collected is handled in accordance with our Privacy Policy, which includes information on the use of cookies. This website should be used in conjunction with our Terms of Business. For your security, calls may be recorded.

A-Plan provides insurance cover for residents of England, Scotland and Wales only. This website is governed by the laws of England and Wales. Maximum call charges for 0845 and 0844 numbers are 3p per minute, and 0800 numbers are free from a BT landline. Calls from other networks and mobiles may vary, please check with your service provider. *Terms and conditions apply and are available on request.

Making a complaint

We work hard to provide our clients with a first class service. If you are not happy with any aspect of the service you have received, we would like to know and will do all we can to resolve the situation. In the first instance, please contact your local Branch Manager, who will try to resolve matters for you or you can email us on complaints@aplan.co.uk.

We act on behalf of insurance companies or Lloyd's syndicates: the complaint procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording. If you have any doubt on which procedure applies to you, we will be happy to help.

If you are still not satisfied with our response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information, you can visit the FOS website https://www.financial-ombudsman.org.uk

Modern Slavery Act Transparency Statement

This statement is made pursuant to S54(1) of the Modern Slavery Act 2015 and sets out the steps the Company has taken during the financial year 1st March 2018 to 28th February 2019 to ensure that slavery and human trafficking is not taking place in our supply chains or in any part of our business.

Click here to read the full statement.

Gender Pay

We have reported to HM Government the data required by them for firms employing more than 250 people

The pay gap the data demonstrates is caused by the fact that there are more males than females in management and senior leadership positions (that attract higher pay) across the business; a fact and challenge seen across nearly all financial service firms and business as a whole. The pay gap is not caused by unequal pay for men and women in the same roles and with similar experience.

The gender pay gap is a situation that we, and society as a whole, are anxious to address as for us it is critical to the ongoing success and future of our business.

Based on the average hourly rates of pay at 5th April 2019, the mean gender pay gap was 18% (2018: 23%), and the median (mid point) pay gap was 9% (2018: 12%). 

The data at 5th April 2019 for bonuses shows that the mean bonus gap was 10% (2018: 45%), and the median bonus gap was 13% (2018: 61%). 18% (2018: 13%) of males receive a bonus, and 2% (2018: 9%) of females.

Across the pay quartiles, in the lowest quartile (quartile 1), 52% (2018: 54%) are female and 48% (2018: 46%) are male. In the second quartile, 51% (2018: 52%) are male and 49% (2018: 48%) are female, in the third quartile, 57% (2018: 56%) are male and 43% (2018 :44%)  are female, and in the top quartile, 71% (2018: 76%) are male and 29% (2018: 24%) are female.

We are committed to developing the best talent across the company, as well as being inclusive for all employees, and have implemented a number of initiatives to encourage a better gender balance within the business.

Reviews

We really value feedback from our clients. We invite our clients to leave us with reviews so that we can make sure we deliver on the high standards we set for ourselves. This also ensures that our clients are satisfied with the service we provide.

We gather feedback through reviews and surveys, and you can view various A-Plan reviews on our website here: A-Plan Reviews