We know insurance, and we get to know you
Your circumstances and your requirements can have an effect on the prices you pay for insurance products. By talking with you — in one of our high street branches or over the phone — we can understand the specifics of your insurance needs and match them with the insurer that’s best placed to provide that cover, at the right price. Personal, tailored, great value cover.
Taking the hassle out of insurance
You don’t need to lift a finger. With a panel of more than 40 top insurers, our experienced team finds the cover that’s truly tailored to your personal requirements. Leave the legwork to us. Simple, convenient and efficient.
The personal approach
Buying insurance has become an impersonal experience. Call centre handlers are on a schedule, so can’t build up a relationship with you. Comparison websites expect you to do all the work and you can’t always be completely sure that the cover meets your specific needs.
If you have a home, vehicle or other item that is out of the ordinary it can be very hard to be sure you’ve bought the right product for your requirements.
A-Plan is different. we’ve been providing a personalised service to over 600,000 clients since the 1960s. We have over 80 high street branches, no telephone scripts or automated call management systems, no complicated online forms to fill in and definitely no jargon filled pages of website to trawl through.
We are proud that the majority of our clients renew with us year after year and so many new clients come to us from the recommendation of our existing ones.
Tell us about your niche
With more than 50 insurance products available, we provide so much more than normal insurance companies and brokers. From home insurance to horse-box; commercial cover to kit cars. We have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement. Flexible. Bespoke. Personal.
Impartial, independent experts
From home insurance to horse-box; commercial cover to kit cars. Our advisors don’t earn commission. Their independence ensures they are focused on you. Understand your individual needs and finding the perfect cover for you is their number one priority. Delivered with a friendly, approachable and truly personal touch. Dependable. Experienced. Dedicated.
Our Terms of Business
Quotes and policies for:
- Life Insurance
- Family income benefit insurance
- Unemployment, Accident and Sickness insurance
are arranged by our associate company A-Plan Assurance. A-Plan Assurance is a trading style of Assured Futures Ltd which is authorised and regulated by the Financial Conduct Authority (FCA). Office address: Ellenborough House, Wellington Street, Cheltenham, GL50 1AP.
A-Plan Insurance is a trading style of A-Plan Holdings. A-Plan Holdings is Authorised and Regulated by the Financial Conduct Authority (FCA). Registered office: 2 Des Roches Square, Witney, OX28 4LE. Registered in England. Registration number: 750484. You can confirm our registration on the FCA website, www.fca.org.uk/firms/systems-reporting/register/ or by contacting the FCA on 0800 111 6768.
A-Plan provides insurance cover for residents of England, Scotland and Wales only. This website is governed by the laws of England and Wales. Maximum call charges for 0845 and 0844 numbers are 3p per minute, and 0800 numbers are free from a BT landline. Calls from other networks and mobiles may vary, please check with your service provider. *Terms and conditions apply and are available on request.
Making a complaint
We work hard to provide our clients with a first class service. If you are not happy with any aspect of the service you have received, we would like to know and will do all we can to resolve the situation. In the first instance, please contact your local Branch Manager, who will try to resolve matters for you or you can email us on email@example.com.
We act on behalf of insurance companies or Lloyd's syndicates: the complaint procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording. If you have any doubt on which procedure applies to you, we will be happy to help.
Mr Plummer, Chelmsford, 01.03.2017
Personal service over the telephone. Very friendly and knowledgeable staff. Good follow-up communications.
Mrs S, St Albans, 01.03.2017
I am writing to say how much we appreciated having our home insured via A Plan when we were burgled in December and needed our patio doors replacing. Your staff were great and couldn’t have been more helpful at a stressful time. Your claims manager took everything on for us in relation to the claim and we were very pleasantly surprised that there were no forms to fill in or insurance companies to argue with. It was all taken care of. Thank you!
Mrs Heritage, Carmarthen, 01.03.2017
I felt I was talking to an honest professional who listened to what I needed and then genuinely got me the best deal they could. No waiting for hours with recorded music. No gimmicks.
Mr Pettit, Sutton Coldfield, 01.02.2017
Excellent professional friendly customer service. Competitive prices. I also like the fact that they are local to my home which makes it very convenient if I need to speak with an advisor face to face.
Mrs Ramsdale, Bromley, 01.11.2016
My claim was dealt with in a very efficient and helpful way. It took the stress out of the procedure.