Need to claim?
If you need to make a claim out of hours then please use the contact details provided on this page.
So that your branch can provide any additional advice or support please also contact your branch as soon as it is next open, or notify your branch using the callback request form.
Personal lines branch opening hours:
Monday to Friday: 8.30am – 5pm
Saturday: 8.30am to 12pm
We are closed on Sundays and public holidays.
Business branch opening hours:
Monday to Friday: 9.00am – 5pm
We are closed on Saturdays, Sundays and public holidays.
Private Client branch opening hours:
Monday to Friday: 9.00am – 5pm
We are closed on Sundays and public holidays.
For any claims, call us on 0300 373 2721
Rural / CLA branch opening hours:
Monday to Friday: 9.00am – 5:30pm
We are closed on Saturdays, Sundays and public holidays.
RH Specialist Vehicle Insurance:
View out of hours claim details here
Out of hours contact details
Please check which insurer you are with and use the contact details provided below to report the incident to them, please also contact your branch as soon as it is next open.
Show Motor Contact Details
Out of hours claims number: 0345 375 2313
Windscreen breakage: 0800 197 5 197
Breakdown – if optional AXA Assistance breakdown cover purchased:
UK: 0330 123 1631
Europe: +44 1737 334 027
Axa e-Rescue - online assistance from Axa
Horsebox breakdown:
Silver Knight Horsebox Rescue: 0330 123 1075
AXA Motorhome breakdown:
UK: 0330 123 1072
Europe: +441737 309064
Silver Knight Motorhome Breakdown Assistance 0330 123 1074
High Networth and Private Clients:
Manor Car Hire (MCH)
UK: 0333 009 5099
Outside UK: +44 1925 447 339
Email:aplan@manorcarhire.co.uk
Show Home Contact Details
If optional legal expenses or home emergency cover purchased:
ARAG Legal Expenses: 0333 000 7804
DAS Home Emergency: 0800 032 3867
DAS Landlords Home Emergency: 0800 023 4553
DAS Landlords Legal Expenses: 0344 893 9011
Advent: 0344 893 9011 (Quote ref HL/3634060)
Ageas: 0345 122 3019
Ageas Optima: 0345 125 8875
Amlin: 01245 396 357
Allianz: 0345 073 1114
Allianz Property Owners: 0344 412 9988
Aqua: 08447 704 205
Aviva: 0800 012345
Aviva Distinct: 0800 051 1750
AXA: 0330 024 6842
AXA Art: 0808 123 0818
Azur: 0203 319 8999
Broker Direct : 01204 600 400
Beazleys: 0333 999 3557
Castle Agencies Ltd: 0370 241 2719
Chubb: 0800 018 0678
Coast: 0800 026 1798
Confidas: 020 8603 7187
Covea: 0330 024 2255
Covea Sterling: 0330 134 8186
Dual: 020 7397 4405
Ecclesiastical: 0345 603 8381
First Underwriting: 0330 124 5164
Gallagher Bassett: 0330 102 6792
Geo UW: 0345 074 4760
Integra: 0800 9154 780
Home & Legacy: 0208 603 9849
Horizon: 0345 8942911
Hiscox: 0800 170 0935
KGM Home: 0303 366 9000
LV Broker: 0800 681 6367
LV Property Owners: 0800 032 1170
Legal & General(L&G): 03452 700 087
Lettings Hub/Property Hub: 0330 221 0273
Lloyd & Whyte: 0345 120 8412
Magenta: 03300 555 216
Midas Underwriting Ltd: 0330 123 5748
NIG: 01732 520 270
Oak: 0330 303 1830
Pen Underwriting: 0345 075 9986
Plum: 0345 450 4938
Prestige: 08000 327 327
RSA : 0345 712 3888
RSA Preferred Choice: 0330 102 2831
Sompo Canopius:0303 366 9000
Towergate Bakers: 0844 338 5546
Zurich: 0800 923 4202
Zurich Private Clients: 0800 096 9999
Show Rural Contact Details
Should you need to make a claim please contact our claims team, Monday to Friday, 9am – 5:30pm on 01234 230319.
If you are insured under our exclusive Land & Estate policy and have suffered a loss and need immediate assistance outside of office hours, please contact Crawfords on 01905 757727 or 0141 229 7500 – a 24 hours a day, 365 days a year claim line providing emergency assistance whenever it is required.
For those Rural clients who do not have our exclusive Land & Estate policy and have suffered a loss and need immediate assistance outside of office hours, please refer to your policy wording for specific out of hours contact numbers.
Show Travel Contact Details
AXA Sunworld (policies purchased before 04/01/2022)
Travel Claims: 0345 850 5193
Medical Assistance: +44 (0) 1473 351757
AXA Sunworld (policies purchased after 04/01/2022)
All claims: 0203 475 3630
Emergency and medical service
- from anywhere in the world: +44(0)203 475 3630
- from the United Kingdom: 0203 475 3630
Travel helpline: 0800 389 5904
Jackson Lee Underwriting
Emergency 24 hour telephone numbers:
Tel: +44(0) 1403 286 538 (if You are anywhere except USA, Canada or Mexico)
Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)
Tel: +1-819-780-0494 (if You are in Mexico)
Non-Emergency Tel: +44 (0)1623 259 645
Voyager
Emergency 24 hour Tel: +44 (0)2920 468 794
Non-Emergency Tel: +44 (0)1702 427 172
Citybond
Emergency 24 hour Tel: +44 (0)333 0037 174
Non-Emergency Tel: 0333 999 2701
Show Other Types of Insurance
Please refer to your policy information and contact your insurer directly. Alternatively, request a callback and we will contact you as soon as we are next open.