Buying Insurance has become a very impersonal experience. Call centres 'process' callers and comparison websites expect you to do all the work - you input all your information and try to make sense of all the policy terms and conditions, and if the cover doesn't meet your needs....
There is another way.
We have been providing a personal service to our 600,000 clients since the 1960s through over 80 High Street branches.
We believe in making ourselves accessible - no telephone scripts and automated call management systems, no complicated online forms to fill in and definitely no jargon filled pages of website to trawl through.
We are proud that so many of our new clients come to us from the recommendation of our existing ones.
Telephone us or visit a branch today - you'll get great value.
A-Plan Insurance is a trading style of A-Plan Holdings.
Our Terms of Business
- Personal lines Terms of Business
- Commercial lines Terms of Business
- Commercial vehicles Terms of Business
- You and the Insurance Act 2015
- Life Insurance
- Family income benefit insurance
- Unemployment, Accident and Sickness insurance
Making a complaint
We work hard to provide our clients with a first class service. If you are not happy with any aspect of the service you have received, we would like to know and will do all we can to resolve the situation. In the first instance, please contact your local Branch Manager, who will try to resolve matters for you or you can email us on firstname.lastname@example.org.
We act on behalf of insurance companies or Lloyd's syndicates: the complaint procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording. If you have any doubt on which procedure applies to you, we will be happy to help.